FAQ

We’re Answering Your Most Frequently Asked Questions

Our local team at Anchor Water Damage Restoration knows that when disaster strikes your property, it can be a stressful and overwhelming experience. Most likely, you are bombarded with questions and need answers fast. That is why we not only deliver prompt 24-hour service but also provide answers to the most commonly asked questions.

What Is the First Thing I Should Do After Water or Fire Damage?

First things first, ensure that you and your family or staff are safe. Gather everyone into one area to check. Take pictures and videos of the damage to ensure an accurate portrayal of the problem. Next, contact your insurance agent. They will provide you with detailed instructions on next steps, begin the process of filing an insurance claim, and help you decide on a temporary living space if needed. Then it is time to reach out to an experienced restoration company. Our team at Anchor Water Damage Restoration will arrive quickly and provide a thorough damage report, working with your insurance company, to ensure all interested parties have the information needed to move forward. We help you organize your possessions and then get to work restoring your property, treating your space as if it was our own, so you can sit back and feel confident that your home or business will get back to normal in no time.

Should I Try to Clean the Space Myself?

No. Water or fire damage does more than simply affect the look of your space, it also affects the structural integrity of your property. Even with small amounts of water or fire damage, things like excess moisture, soot, and smoke can be causing issues behind the scenes. That is why we recommend never handling post-disaster clean up on your own. Anchor Water Damage Restoration has the equipment to handle both the obvious damage as well as any lingering issues to ensure a truly cleaned and restored property.

Can You Restore my Property After Business Hours?

Absolutely! We know that disasters don’t abide by a 9-5 schedule, so neither do we. Our team is available 24/7 and since we are local, we can be by your side in no time.

How Long Will my Service Take?

Unfortunately, it is impossible to accurately say how long a service will take without seeing the damage. In fact, you should be wary of any company that tries to blindly give you a timeframe. Once we conduct a thorough assessment, we can give you an estimated timeframe. With years of experience, our team has been recognized by properties throughout Miami for handling restorations efficiently, to get you back to enjoying your property as soon as possible.

What Does the Restoration Process Look Like?

Because every property is unique and affected by water or fire damage in different ways, there is no one-size-fits-all solution. That is why we tailor every service to your specific situation. From minor issues to major damage, you can count on us to perform a thorough assessment and speak with you about the best steps moving forward. We use cutting-edge technologies to spot any underlying issues, such as excess moisture behind walls and under floors. We work with your insurance company and submit detailed information to your adjuster and then get to work clearing, drying, or demolishing affected areas as needed. Lastly, upon approval, we repair your property to its former glory. Our licensed and insured specialists keep you and all interested parties informed every step of the way.

Do You Communicate with my Insurance Company?

Yes. With years of experience under our belts, we have worked with dozens of insurance companies to make the restoration process as straight-forward as possible. Our industry knowledge has made us a go-to expert for all issues concerning property damage restoration.

What Is Mold Remediation?

Imperceptible to the naked eye, microscopic mold spores exist naturally virtually everywhere on the planet. Excess moisture, due to water damage, acts as a breeding grown for mold—turning naturally present spores into major mold growth. Our mold remediation service starts with an inspection process. We then contain the affected areas and use high-quality air filtration systems to dehumidify your space. Next, we get to work removing the mold and mold-infested areas and clean thoroughly to restore your property back to normal.

What Is the Difference between Mold and Mildew?

Mildew is a type of mold that typically manifests on the surface of a structure where high-moisture levels are present, for example shower tiles. Mildew is thought of as easier to get rid of than extensive mold growths, as mold can grow in black or green patches and infest organic materials, such as wood—weakening the structural foundations of a property.

Don't Take Our Word For It! Hear From Real Customers!

  • Courteous & Professional

    “If I could give them 6 stars I would give them 6 stars!”

    - John W.
  • Highly Recommend

    “The response time was great and they quickly addressed the bathroom modules issue I was having.”

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  • Great Service

    “Very Experienced Personnel”

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  • Great Company!

    “Very knowledgeable and thorough in their work.”

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Why Choose Anchor Water Restoration?

  • A Fully Licensed, Trained, and Insured Team
  • Complimentary Estimates & Inspections
  • We Will Educate You Through The Claims Process
  • We Use The Best Equipment For Faster Completion Times
  • 60 Minute Response Time For Emergencies
  • Emergency Service Always Available 24/7